Our mission is to continuously protect and improve the health care provided to our members through a high-quality, integrated and cost-effective health delivery system. Building on strengths and identifying opportunities for improvement ensures that Hennepin Health members are receiving high quality care in a cost-effective manner, which will improve the overall health of the communities we serve. In pursuit of this mission, we also seek to become a leader in eliminating health care disparities.
Hennepin Health's Quality Management Program is responsible for:
The goals of the Quality Management Program include:
Learn more about the 2017 Quality Management Program (PDF) and 2016 Quality Management Program's Evaluation (PDF).
The Department of Human Services (DHS) and the health plans are working together on a project to support dental clinics in caring for people with special health care needs in public programs. DHS and the health plans conducted a Special Need Basic Care (SNBC) CAHPS survey in 2017. This survey asked members about their experiences when they went to a dentist. It also asked what keeps members from seeing a dentist at least one time each year. In addition, our members were asked about the dental clinic’s current skills to meet their needs. This survey will be shared with the dental clinics and others so members’ dental needs can be better met. Results from this survey will be posted to the Hennepin Health’s Quality Management Program website once available.