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Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.

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Member Service Center (MSC)

Location

The MSC is located in downtown Minneapolis at 525 Portland Avenue on the 8th floor; in the same building as other county health and human services and the Red Door Clinic. 

Hours 

Open Monday-Friday, 8 a.m. – 4:30 p.m.; closed on holidays.

2024 holiday closures:

  • New Year's Day - Monday, January 1
  • Memorial Day - Monday, May 27
  • Juneteenth - Wednesday, June 19
  • Independence Day - Thursday, July 4
  • Labor Day - Monday, September 2
  • Thanksgiving - Thursday, November 28 and Friday, November 29
  • Christmas - Tuesday, December 24 and Wednesday, December 25

Stop in to:

  • Get help to find a doctor, clinic or dentist or to make an appointment. 
  • Pick up or reload a bus/rail pass. 
  • Get help with reward vouchers. 
  • Ask questions about your member or health plan benefits.
  • Get help with health insurance billings.
  • Use a private room to make a phone call or meet with your care team. 
  • Use the on-site computers to look up health info or bus/rail maps and fares.
  • Gather community or county materials and get information about programs like WIC, SNAP and other services.
 

Map to Member Service Center 525 Portland Avenue


Contact us

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612-596-1036, TTY 711

More contact info

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