Provider resources

Provider manual

The provider manual (PDF) is a resource for all clinic and facility staff, including physicians, health care providers, nurses and office staff. This manual ensures that providers have the most accurate information about Hennepin Health products, programs, policies and procedures.

Provider education resources

• Billing Hennepin Health for services: A guide for getting set-up as a new provider
  • This guide is directed towards doulas.
• Health plan operations 101
• Housing Stabilization Services (HSS) overview
• Substance Use Disorder (SUD) overview
• Telehealth guidelines and resources

Restricted Recipient Program

• Restricted Recipient Program at Hennepin Health

Clinical practice guidelines

Medical

• Diabetes Type 1 and 2 diagnosis and management (PDF)
• Pain management: Non-opioid treatment options and opioid management (PDF)
• Prenatal/postpartum care (PDF)
• Preventive services for adults (PDF)
• Preventive services for children/adolescents (PDF)

Behavioral health/substance use disorder

• Attention deficit hyperactivity disorder (ADHD) - children/adolescents (PDF)
• Treatment of patients with alcohol dependence (PDF)
• Treatment of patients with major depressive disorder - adults and children (PDF)
• Treatment of patients with schizophrenia (PDF)
• Treatment of patients with substance use disorders (PDF)

Provider key contacts

If you’ve reviewed our website and still have questions, you may contact the appropriate Hennepin Health department below or call Provider Services at 612-596-1036 (select option 2). 

1. For network operations or contracting questions, email: HHNetworkManagement@hennepin.us   
2. For credentialing questions, email: HHCredentialing@hennepin.us   
3. For compliance questions, email: HH.Compliance@hennepin.us 
4. For fraud, waste, and abuse (FWA) questions, email: HH.Fraud@hennepin.us  
5. For provider portal questions or to register for the provider portal, email: HennepinHealth.ProviderPortal@hennepin.us  
6. For provider data questions, email: HH.providerdata@hennepin.us 
7. For prior authorization/utilization management questions, email: HHAuthorization@hennepin.us 
8. For member appeals and grievances, email: HH.AppealsGrievances@hennepin.us 
9. For Restricted Recipient questions, email HH.RestrictedRecipientTeam@hennepin.us or call 612-543-9944. 
10. For claims or other provider questions not identified above, email: HennepinHealth@hennepin.us  
11. Providers should refer electronic data interchange (EDI) questions to their clearinghouse.