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Prior authorization metrics

Prior authorization metrics for medical items and services (excluding drugs)

To comply with the CMS Interoperability and Prior Authorization final rule, Hennepin Health is required to annually report aggregated prior authorization metrics on our website. Specifically, this includes a list of all medical items and services (excluding drugs) that require prior authorization, as well as data on prior authorization requests for those items and services (e.g., approvals, denials, etc.) over the previous calendar year. Publicly reporting these metrics promotes transparency and accountability, helps patients understand prior authorization processes, and enables providers to evaluate payer performance. In addition, metrics can be used to compare plans, programs, and payers. For questions on the data below, call the Hennepin Health Member Services at 612-596-1036, TTY 711.

These are the medical items and services for which we require prior authorization (excluding drugs): prior-authorization-chart.pdf (PDF, 1MB)

Prior to January 1, 2026, Hennepin Health was required to send prior authorization decisions within the following timeframes:

  • 72 hours for expedited requests (urgent)
  • 10 business days for standard requests (non-urgent)

Beginning January 1, 2026, the CMS Interoperability and Prior Authorization final rule requires Hennepin Health to send prior authorization decisions within:  

  • 48 hours, which must include one business day, for expedited requests (urgent) 
  • 5 business days for standard requests (non-urgent) 

Reporting period: 2025

PMAP/MNCare plans

Standard (non-urgent) prior authorization requests     
How many times this happened Out of total requests Percentage
Request approved 8,475  8,644  98.0% 
Request denied 164  8,644  0.1% 
Request approved only after appeal 5 8,644 1.9%

Expedited (urgent) prior authorization requests     
(Response due to provider within 72 hours)
How many times this happened Out of total requests Percentage
Request approved 208 219 95.0%
Request denied 11 219 5.0%

Time between receiving authorization request and sending a decision    
Mean (average) time Median (middle) time
Standard (non-urgent) prior authorization requests (response due to provider within 7 calendar days) 5.8 calendar days 4.9 calendar days 

Reporting period: 2025

SNBC plan

Standard (non-urgent) prior authorization requests     
How many times this happened Out of total requests Percentage
Request approved 3,602 3,674 98.0% 
Request denied 66 3,674 1.8%
Request approved only after appeal 6 3,674 0.2%

Expedited (urgent) prior authorization requests     
How many times this happened Out of total requests Percentage
Request approved 53 55 96.4%
Request denied 2 55 3.6%

Time between receiving authorization request and sending a decision     
Mean (average) time Median (middle) time
Standard (non-urgent) prior authorization requests (response due to provider within 7 calendar days) 6.0 calendar days 5.0 calendar days

 

DHS approved 3/25/26; ID# UM-1911-MM 


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