Member Service Center (MSC)

Member Service Center (MSC)

Location

The MSC is located in downtown Minneapolis at 525 Portland Avenue on the 8th floor; in the same building as other county health and human services and the Red Door Clinic. 

Hours 

Open Monday-Friday, 8 a.m. – 4:30 p.m.; closed on holidays.

2026 holiday closures:

• New Year's Day - Monday, January 1
• Martin Luther King Jr. Day - January 19
• President's Day - February 16
• Memorial Day - May 25
• Juneteenth - June 19
• Independence Day - July 3
• Labor Day -September 7
• Veteran's Day - November 11
• Thanksgiving Day- November 26 and 27
• Christmas Day- December 25

Stop in to:

• Get help to find a doctor, clinic or dentist or to make an appointment. 
• Pick up or reload a bus/rail pass. 
• Get help with reward vouchers. 
• Ask questions about your member or health plan benefits.
• Get help with health insurance billings.
• Use a private room to make a phone call or meet with your care team. 
• Use the on-site computers to look up health info or bus/rail maps and fares.
• Gather community or county materials and get information about programs like WIC, SNAP and other services.