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Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.

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New phone number for Navitus Health Solutions (Navitus)

  • 12/12/2023

December 12, 2023

Subject

New phone number for pharmacy vendor, Navitus Health Solutions (Navitus), beginning Jan. 1, 2024.

Providers affected

Pharmacy providers

Key points

  • There will be a new Navitus phone number for Hennepin Health members and providers to call starting January 1, 2024:
    • Toll free: 833-210-5966
    • Local DID: 920-225-7031

Background

Hennepin Health contracts with Navitus to provide pharmacy benefit management services for Hennepin Health members. Beginning January 1, 2024, there will be a new phone number for Hennepin Health members and providers to use when contacting Navitus. 

New Navitus numbers for 2024:

  • Toll free: 833-210-5966
  •  Local DID: 920-225-7031 

Resources

  • Hennepin Health Customer Service: 612-596-1036 (press 2)
  • Hennepin Health website

 

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