Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.
Correction to 10/22 provider bulletin: In this bulletin posted on Oct. 22, it was shared that 835 remits would be re-released through Change Healthcare on Oct. 28. This process will now occur on Nov. 4. Beginning Nov. 6, Hennepin Health will return to the previous 835 remit distribution process with Change Healthcare. The communication has been updated below to reflect this change.
Providers may now perform 270/271 eligibility checks and 276/277 claims status checks via direct clearinghouse connection and via the Change Healthcare ConnectCenter. Both batch and real-time transactions are available. Providers who have previously registered for ConnectCenter access will be able to use their same account name. However, Change Healthcare is now requiring multi-factor authentication (FAQ document can be found here). New users of the provider portal may enroll by emailing HennepinHealth.ProviderPortal@hennepin.us to request access.
Providers should continue to route 837s and pick up 835s through Availity for now.
On Nov. 4, all remits originally produced from Feb. 21, 2024, to Oct. 30, 2024, will be re-sent through Change Healthcare. Remits will be sent to the clearinghouse that Hennepin Health currently has listed in their records for each provider. Providers who already received remits from this period through Availity may want to avoid loading these files to prevent duplication. If a provider was not registered to receive remits from Hennepin Health prior to Feb. 21, 2024, they may need to work with their clearinghouse to ensure they are set up to receive files from Change Healthcare.
Beginning Nov. 6, Hennepin Health will return to the previous 835 remit distribution process with Change Healthcare. At that time, providers should no longer use the temporary reroute through Availity. Clearinghouses who have previously been contracted to receive remits from Hennepin Health directly from PCS/Change Healthcare should expect to see remits directed to them by Change Healthcare instead of Availity. If a provider was not registered to receive remits from Hennepin Health prior to Feb. 21, 2024, they may need to work with their clearinghouse to ensure they are set up to receive files from Change Healthcare.
Providers can contact the Change Healthcare ConnectCenter at the email and phone numbers outlined below:
For questions related to Hennepin Health, providers can contact Provider Services at 612-596-1036 (press 2).
Providers should continue to check the Hennepin Health website for updates.