Get a ride

Get a ride

All PMAP and Special Needs BasicCare (SNBC) plan members, as well as MinnesotaCare members who are under age 19 or pregnant, can get transportation to and from healthcare appointments at no cost to them. 

You can get a ride for:

• Medical and dental appointments or services (examples: glasses, medical equipment)
• Physical therapy, mental health, and chemical dependency appointments
• Occupational therapy, acupuncture, or chiropractic appointments
• Appointments with care coordinators (SNBC members and other members who are assigned a care coordinator)
• YMCA of the North or Touchstone Fitness Center visits
• Picking up your prescription at a pharmacy
• WIC (Women, Infants and Children program) appointments
  
   

How to get a ride

Call 612-596-1036 (800-647-0550), TTY 711

Monday-Friday, 8 a.m. – 4:30 p.m.

After hours support: contact the 24/7 nurse line at 888-859-020

• Schedule a ride 3 days ahead of time. (Same-day rides can be scheduled for urgent or emergency appointments that are medically necessary.)
  • Rides are provided by taxi or Metro Mobility
  • If you need more assistance, specialized transportation like accessible minivans are available
• Before you call, please have the following ready:
  • Date and time of your ride request
  • The address of where you are going
  • The building name
  • Your member ID number
    
    

Bus, light rail, or train

Many members take public transportation to healthcare-related appointments. You can request a monthly pass card from Member Services at no cost to you. The pass must be used specifically for the purposes listed under “you can get a ride for” section above. 

To get a card: 

• Contact Member Services at 612-596-1036, TTY 711
• Request a card 5 days before your appointment to allow for the card to arrive before you need it

Call or stop into the Member Service Center (525 Portland Avenue South, 8th floor, Minneapolis):

• To reload your current card
• For instructions on lost cards
• To get a new bus card. An activated card will be mailed to you.
  

Members with mobility or reduced fare cards: Call Metro Transit at 612-373-3333 if your card is lost, stolen, damaged, or needs to be replaced.

Visit Metro Transit for bus and rail schedules. Use their online chat to get answers about fares, where to find park and ride lots, or which bus or train to take.

Transportation resources for MinnesotaCare members

A variety of transportation options are available to you:  

• MetroTransit Transit Assistance Program (TAP)
• Transit Link

Find more transportation options 

DHS approved 11/6/2026 ID #MC-2022-MM