Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.
When a serious health problem happens, you look for immediate care. Urgent care may be your best option. We want you to get the right care at the right time.
Urgent care is care for a condition that needs prompt treatment to stop the condition from getting worse. It is not as serious as an emergency. Urgent care can help you with health issues like sprains, burns and broken bones. They also do X-rays, shots, throat cultures and other routine health care.
As our member, you have an open access network for urgent care. That means you can go to the nearest urgent care when or if you need it.
Another option is to call the 24/7 nurse line at 888-859-0202. They can help you determine if your health issue can be treated at home or if you should seek medical care.
Emergency rooms are set up to handle health issues that may be life-threatening. Problems like:
Read more at Where to Get Medical Care on Hennepin Health Healthwise® Knowledgebase.