Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.
SNBC members who transitioned from HealthPartners to Hennepin Health on April 1, 2025, currently are authorized by Hennepin Health to continue to see their providers in the HealthPartners/Park Nicollet provider network. However, some members have reported problems receiving care or medication refills from HealthPartners/Park Nicollet providers. If you are experiencing issues with seeing your provider, accessing benefits, or other SNBC plan-related needs, call Hennepin Health Member Services at 612-596-1036 (TTY 711).
If you are a HealthPartners SNBC enrollee who received notice that you were being moved to Hennepin Health on April 1, 2025, you do not need to take any action to join the Hennepin Health SNBC plan. However, you may want to contact your health care providers to make sure they accept Hennepin Health insurance. Always bring your Hennepin Health member ID card to your health care appointments.
The Hennepin Health SNBC plan covers:
You also get:
See details in SNBC member handbook.
Within the first 45 days of your Hennepin Health SNBC coverage effective date, you will be assigned a care coordinator who will contact you. You will also receive a letter with the name and phone number of the care coordinator.
You also can call Member Services at 612-596-1036, TTY 711 or visit our Member Service Center at 525 Portland Ave. S., 8th floor, in downtown Minneapolis. The Service Center hours are Monday-Friday, 8 a.m.-4:30 p.m.
Call Hennepin Health Member Services at 612-596-1036 (TTY 711), Monday-Friday from 8 a.m. – 4:30 p.m. and we can check to see if your doctor is in-network with Hennepin Health. You also can search for in-network providers on our website at hennepinhealth.org/online-provider-directory.
Hennepin Health members can get care from a wide range of providers, clinics, and hospitals. Our network includes:
For specialty care and behavioral health care, the Hennepin Health SNBC plan offers open access, meaning you can see any provider that accepts Hennepin Health insurance. We strongly recommend that you ask your provider if they accept Hennepin Health insurance.
If you were seeing a HealthPartners or Park Nicollet provider prior to joining Hennepin Health, you can continue to see your HealthPartners or Park Nicollet provider at this time. However, this could change in the future. Always bring your Hennepin Health member ID card to your health care appointments.
Some members have reported problems receiving care or medication refills from HealthPartners/Park Nicollet providers. If you are experiencing issues with seeing your provider, accessing benefits, or other SNBC plan-related needs, call Hennepin Health Member Services at 612-596-1036 (TTY 711).
Call Hennepin Health Member Services at 612-596-1036 (TTY 711), Monday-Friday from 8 a.m. – 4:30 p.m. and we can check to see if your doctor is in-network with Hennepin Health. You also can search for in-network providers on our website at hennepinhealth.org/online-provider-directory. If you are seeing a HealthPartners or Park Nicollet provider, you do not need to ask your provider to complete a Continuity of Care form at this time.
If you are seeing a provider who is out of network, you can ask them to complete a Continuity of Care (COC) form to continue services if they provided these services prior to you having Hennepin Health SNBC coverage. Services are reviewed for continuity of care guidelines and could be authorized up to 120 days from your eligibility date depending upon your clinical circumstances. The form is available on the Hennepin Health website at http://hennepinhealth.org/continuity-of-care. If your provider has questions about the Continuity of Care form, they can call Hennepin Health Provider Services at 612-596-1036.
You can still get this care that was previously approved by HealthPartners. Once we receive this information from HealthPartners, we enter it into our care management system, so your care can continue without interruption. Please ask your provider to call Hennepin Health Member Services at 612-596-1036 if there are any additional questions.
If you are seeing a HealthPartners dental provider, you can continue seeing that provider. If you need help finding a new dental provider, you can talk with a dental care coordinator who will help you:
To connect with a dental care coordinator, call Delta Dental at 651-348-3233 (866-298-5549), TTY 711, Monday-Friday, 8 a.m. – 5 p.m.
To check if your pharmacy is in-network or find pharmacies in the Hennepin Health network that are close to you, search the Hennepin Health provider directory at hennepinhealth.org/online-provider-directory, select “Hennepin Health SNBC,” select “Facility or transportation,” then select "Pharmacy.”
You also can call our pharmacy vendor, Navitus Health Solutions, at 833-210-5966.
You are eligible for transportation to health care appointments and related needs. Ride options are a Metro Transit bus/light rail pass, taxi, or specialized transportation. Pick up or reload a bus/light rail pass at the Hennepin Health Member Service Center, 525 Portland Ave. S., Minneapolis, 8th floor. You also can call Hennepin Health Member Services at 612-596-1036 (TTY 711), Monday-Friday from 8 a.m. – 4:30 p.m. to request a bus/light rail pass be mailed to you. Call us at least three days before you need a ride using a taxi or specialized transportation. (Same-day rides can be made for urgent or emergency appointments that are medically necessary.) When you call, please have the following information:
You will continue to work with your same waiver case manager.
If you have a new mailing address, email address, or mobile phone number, please call Hennepin Health Member Services at 612-596-1036, TTY 711, Monday-Friday from 8 a.m. – 4:30 p.m. We recommend that you contact your Hennepin County case worker as well, so they can update your contact information in their system.
DHS approved 5/8/2025 ID #MC-1744-MC
612-596-1036, TTY 711