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Frequently asked questions for Hennepin Health SNBC plan members who joined April 1, 2025.

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Answers to common Availity questions

  • 04/25/2024

April 24, 2024

In response to the Change Healthcare cybersecurity issue, Hennepin Health has partnered with Availity for clearinghouse services and is able to accept claims submitted through Availity. Any claims files previously submitted on or after Feb. 21 to Hennepin Health will need to be submitted via Availity. Here are some answers to common questions that Hennepin Health is receiving from providers about Availity.

How do I check claims status or eligibility through Availity?

Hennepin Health partners with Change Healthcare for our provider portal, and the portal is currently not functional. To check member eligibility, providers can utilize MN-ITS or call Hennepin Health provider services at 612-596-1036 (press 2). To check claims status, providers currently need to call Hennepin Health provider services at 612-596-1036 (press 2).

Please note: Hennepin Health provider services can provide information on claims status, but cannot provide detailed procedure information for claims. Providers will need to reference the appropriate 835 for that information.

How do I receive my 835/remit?

Providers who have not received their 835 or have remit questions should contact their clearinghouse to work with Availity Lifeline to re-enroll for 835s. 

 

What are the claims submission payer ID’s?

Please use payer ID 60058 to send claims directly to Hennepin Health’s claims preprocessor, Availity.

Resources

  • Availity guide: A Guide for Connecting to Lifeline Payers (availity.com)
  • Hennepin Health Customer Services: 612-596-1036 (press 2)
  • Hennepin Health website: www.hennepinhealth.org
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