Important updates for providers on claims submissions to Hennepin Health

• 03/27/2024

In response to the Change Healthcare cybersecurity issue impacting Hennepin Health's ability to receive claims, Hennepin Health has partnered with Availity for clearinghouse services and is able to accept claims submitted through Availity. Any claims files previously submitted on or after Feb. 21 to Hennepin Health will need to be submitted via Availity.

To get started with Availity, please review this information:

• Providers can enroll directly with Availity or the provider’s clearinghouse can enroll with Availity. More information on how to enroll, including training demonstrations and FAQs, can be found here:  A Guide for Connecting to Lifeline Payers (availity.com)
• Providers using Availity can submit Hennepin Health claims and receive 835’s (Electronic Remittance Advices).
• Providers should use MN-ITS for member eligibility verification as 270/271 transactions are not available through Availity.
• Timely filing deadlines will be extended 60 days due to the Change Healthcare cybersecurity issue impacting claims.

For questions, please contact Hennepin Health Customer Services at 612-596-1036 and select option 2 for provider services.

Resources:

• Hennepin Health Customer Services: 612-596-1036 (press 2)
• Hennepin Health website: www.hennepinhealth.org
• Availity guide: A Guide for Connecting to Lifeline Payers (availity.com)