Important information for Hennepin Health SNBC plan members who joined April 1, 2025.
Our initiatives focus on the quality and safety of clinical care and the service quality our members receive. Each year, we monitor and evaluate our initiatives to identify areas that can be improved.
If you want more information, call us at 612-596-1036, TTY 711.
Quality management
PIPs support consistent provider practices to lessen member confusion and enhance their health care experiences. PIPS also seek to provide continuity of care, promote racial equity and prevent duplicate services. We often work with other Minnesota MCOs and stakeholders to execute the PIPs. Typical PIPs run over a 3-year period.
This initiative is designed to promote health equity and overall health while reducing racial disparities among SNBC members living with both diabetes and depression. The goal is to examine and reduce disparities that affect diabetes and depression by incorporating community-informed measures that impact both mental and physical health to improve overall health outcomes. A key aspect of the approach is learning from the community what actions they feel would create the most opportunity for that improvement.
2024-2026 SNBC - Impact of depression on diabetes care report (PDF)
This initiative is designed to promote a “healthy start” for our PMAP and MinnesotaCare children by improving services for pregnant women and infants. We identified and included measures in areas that have the most significant racial and ethnic disparities. In pursuit of community-informed measurement, groups that are most negatively impacted by structural inequities will have the opportunity to help identify, design, and validate a quality metric that can be considered as part of our overall healthcare quality improvement cycle.
2024-2026 PMAP/MinnesotaCare healthy start report (PDF)
This initiative is designed to promote health equity and decrease racial disparities for SNBC members living with diabetes by providing information for them to self-manage their diabetes. The goal is to reduce disparities in health care, access to care, and to address social determinants.
2021-2023 SNBC comprehensive diabetes care report (PDF)
This initiative is designed to promote a “healthy start” for our PMAP and MinnesotaCare children by improving services provided to pregnant women and infants. We identified and included measures in areas that have the most significant racial and ethnic disparities.
2021-2023 PMAP/MinnesotaCare healthy start report (PDF)
This performance improvement project seeks to decrease the initial use of opioids to prevent chronic use and addiction among members. According to data from the Medical Examiner’s Office, there were 338 opioid-related deaths in Hennepin County in 2021, a 24% increase from 2020 to 2021. The increase in the last two years is believed to be related to the COVID-19 pandemic.
The main tactic this project uses is educating providers, care coordinators, community workers, members and the public about opioid issues, options for alternative pain treatment and safe disposal practices.
Reducing chronic opioid use report (PDF)
Each year, Hennepin Health conducts focus studies to identify areas or topics which may need improvement, ensuring member members receive the best possible care. Below are studies that were conducted to evaluate the quality of care or quality of service provided to our members.
Cervical Cancer Screening focus study
It is recommended that individuals who were born female receive cervical cancer screenings every 3-5 years unless they do not have a cervix. The current cervical cancer rate among women in the United States. is 7.6 per 100,000 which is higher than the worldwide rate. In Minnesota, studies from 2015 to 2019 indicate 50% of cervical cancers were diagnosed among females under the ages of 50. This focus study is being conducted over two years, looking at the barriers impacting cervical cancer screening, especially among the minority populations.
Cervical Cancer focus study report (PDF)
Medication for Opioid Use Disorder (MOUD) Treatment
There is an extreme need to expand and make more accessible opioid use disorder (OUD) treatment in the United States, as only one in 10 people with substance use disorder (SUD) receive treatment. However, despite efforts within healthcare systems, interventions to address SUD treatments often occur in silos, lacking a coordinated, system-wide approach. This study utilizes the ongoing findings of the Hennepin Health reinvestment initiatives championed by physician researchers at Hennepin Healthcare System (HHS) in the SUD access and treatment area.
MOUD Treatment focus study report (PDF)
Substance Use Disorder (SUD) and Behavioral Health Access Enhancements in Youth and Adolescent Patient Population Focus Study
Every four minutes, someone dies from addiction to drugs or alcohol. Youth and young adults are disproportionately affected by the substance use epidemic and youth recovery supports in Hennepin County are limited. Synthetic opioids such as fentanyl-laced street drugs have been estimated to account for up to 87% of all opioid-related deaths and 65% of all overdose fatalities as of 2021. This study utilizes the ongoing findings of Hennepin Health’s reinvestment initiatives championed by physician researchers at Hennepin Healthcare in the SUD access and treatment space.
SUD and Behavioral Health Access Enhancements focus study report (PDF)
Substance Use Disorder (SUD) Treatment Access Across Care Settings
Substance Use Disorder (SUD) is a societal challenge with numerous contributing causes depending on the social drivers of health impacting populations and individuals. Frequently, those with SUD also experience poverty, mental health conditions, and disabilities. As these populations represent the majority of Hennepin Health’s covered lives, this focus study, conducted by providers at Hennepin Healthcare, identifies ways to improve treatment access for members.
SUD Treatment Access Across Care Settings focus study report
Clinical practice guidelines describe appropriate care based on the best available scientific evidence and broad consensus. Their use promotes best practices, reduces disparities and encourages efficient use of resources.
Go to our clinical practice guidelines webpage
DHS approved 2/27/2023; QM-1416-MC
612-596-1036, TTY 711
Info for a healthy you